Additional Queries
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
If I Register With AAINA, Will My Personal Information Be Kept Private?
Please be assured that your personal details and information are treated with utmost confidentiality and kept private.
These will under no circumstance be shared with companies, organisations, or individuals outside of AAINA. Also, AAINA is not affiliated with any other website.
How Can I Inform About Any Defect/Issues In The Product To AAINA?
1. The Customer is required to inspect the product immediately upon delivery and shall within 24 hours from such delivery give notice in writing to AAINA and Courier Company by email, of any matter whereof the Customer may allege that the product is not in accordance with the order.
2. If the Customer fail to give such notice the goods will be deemed to be in all respects in accordance with the order and the Customer shall be deemed to have accepted the goods accordingly.
3. The Customer shall give us written notice of any hidden defects within 24 hour of their delivery.
Do You Offer Video Calling For A Low Budget?
We offer video calling/facetime for premium styles only.
To Shop At AAINA, Do I Need To Register Or Create An Account? What Are The Benefits?
You needn't register to shop with us. However, if you do, We have an inaugural offer using coupon code. In addition, you can also avail a bouquet of facilities we offer:
• You can track the status of your orders easily by logging into the ‘My Orders’ section.
• You receive alerts for new arrivals, collection launches, offers and promotions on your registered email ID.
• You can save styles you like for future purchase by using the ‘Add To Wishlist’ feature.
• You save the effort of entering your details every time you make a purchase with us!
• In case you're moving, you can add or edit your Shipping Address and Contact Details by logging in to the ‘Account Dashboard’ / ‘Address Book’ section.
How Can I Book An Appointment With AAINA?
You can schedule an appointment or video call with us through the website by clicking 'Schedule Appointment with Designer' at the location of your choice.
If you're visiting Mumbai - India, and would like to make an appointment with our design team, do email us about it!
