FAQ's

Do not worry, our courier will try to reattempt to deliver in next 2 days. In case parcel is still not delivered you can call or email us so you can submit your delivery request to the courier.

COD is available for selected locations/Pin codes in India only. COD limit is up to 21000 INR.

Please Note - For COD orders, the style will come in standard measurements as mentioned in the size chart. Customisation is not available for COD orders.

As an international brand, we adhere to strict quality and design benchmarks. Every AAINA product goes through a 5 step Quality Control process to ensure that you receive the best.

Check with your neighbor/front desk, etc. if someone accepted the package. Try to contact the courier to cross check if someone has signed the package. If no one accepted delivery email us on info@aainaa.in .

Once you get the tracking details of the shipping we request you to estimate us if the product doesn't delivered within 10-15 days of the dispatched, So that we can coordinate with our logistics partner

If there is no update about the delivery we will consider the order has been delivered,hence you cannot apply for the refund.

You'll receive an email with the tracking details, you can check on the courier website and track the order with the tracking number.

Please follow the below process

To return an item, send us an email at info@aainaa.in or reach out to us on Whatsapp.
Share a photo showing the condition of the item with a detailed reason for Refund/Replace.
Our Return team and our fitting experts will get in touch with you accordingly.

A quality check is performed the day we receive the outfit back. If the outfit passes the quality check, we will issue an exchange or refund on the same source of the payment.

Need any assistance email us at claims@aainaa.in

For Indian customers

Exchange and returns are available for products within 48 hours of delivery. Items must be in original condition with all tags intact. Pick up in India is free.

For international customers

Exchange and returns are available for products within 15 days of delivery. Items must be in original condition with all tags intact.

For Indian Customers:
Pick-up is free within India.

For US Customers:
US - Reverse pick up charges - $49 Per Item

Rest of the countries:
Customers will be responsible to ship the product back to us with tracking details at info@aaina.com. The customer will be liable to pay the return shipping and customs charges which are non-refundable.

For Indian Customers :
Product Prices displayed are inclusive of all taxes and duties.

For International Customers :
We understand that for customers outside India, it's important to note that the price provided does not include duties. We genuinely care about your experience and want to ensure transparency. Please keep in mind that any additional costs such as import duties, custom fees, or local taxes are the responsibility of the customers and should be paid separately.

Please note, there are additional currency rate charges levied by your bank on your credit/debit card in case you are making the payment in INR or any other foreign currency apart from your originated currency. These charges are non-refundable.

We offer video calling/facetime for premium styles only.

Yes, we offer a trial at our Mumbai store only.