Returns & Cancellations

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

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Are There Any Reserve Pick-Up Charges?

For Indian Customers:
Pick-up is free within India.

For US Customers:
US - Reverse pick up charges - $49 Per Item

Rest of the countries:
Customers will be responsible to ship the product back to us with tracking details at info@aaina.com. The customer will be liable to pay the return shipping and customs charges which are non-refundable.

Can I Exchange Or Return My Order?

For Indian customers

Exchange and returns are available for products within 48 hours of delivery. Items must be in original condition with all tags intact. Pick up in India is free.

For international customers

Exchange and returns are available for products within 15 days of delivery. Items must be in original condition with all tags intact.

I Want To Cancel My Order?

Unfortunately, if you have to cancel, you can take the action within 24 hours of placing your order. If it hasn’t been dispatched yet, the amount will be given as a store credit or refund. If not estimated within 24 hours, the amount will be given as a Store credit only.

Email us at info@aainaa.in with your Order number and Email id. Order Cancellations are accepted within 24 hours of you placing the order. Also, please share feedback/reason for cancellation.

What Is The Process For Refund/Replace?

Please follow the below process

To return an item, send us an email at info@aainaa.in or reach out to us on Whatsapp.
Share a photo showing the condition of the item with a detailed reason for Refund/Replace.
Our Return team and our fitting experts will get in touch with you accordingly.

A quality check is performed the day we receive the outfit back. If the outfit passes the quality check, we will issue an exchange or refund on the same source of the payment.

Need any assistance email