Payment & Promos
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Is It Safe To Use My Credit Card For Payments?
All Credit Card payments are processed through checkout systems provided by secure payment gateways.
How Do I Use Coupon Codes?
As part of our offers and giveaways, we share coupons code with you. If you’ve received a coupon code from us, you will find it in your email. On adding items to your cart, view your ‘Shopping Cart’ before you proceed to ‘Checkout.’ Enter your coupon code within the area marked out for it. Don’t forget to ‘Apply Coupon.’
Note: Coupon code can be used only once with the register email ID, coupon code not valid on sale products.
Do You Sell In Bulk? How Do I Purchase From You At Wholesale Rates?
We request you to please fill out the Wholesale Form to make your inquiry – Link to Form. We shall process your request and share our price list. If you’re having trouble accessing the form, you can email us
Does AAINA Have Seasonal Sales?
Yes, we do have seasonal sales and promotions for special occasions! You can register with us for updates and exclusive access to our collections and offers.
Can I Change Or Amend My Order Once It Has Been Placed?
You can cancel your order within 24 hours of placing it and if it hasn’t been dispatched already and the amount can be given as a store credit/refund. If not estimated within 24 hours time the amount will be given as a store credit only.
How Do I Return AND/OR Exchange An Item?
Please refer to our Return Policy
Does AAINA Offer Cash On Delivery (COD)?
COD is available for selected locations/Pin codes in India only. COD limit is up to 21000 INR.
Please Note - For COD orders, the style will come in standard measurements as mentioned in the size chart. Customisation is not available for COD orders.
For How Long Can I Hold My Pending Order Once Its Placed?
Payment needs to be done within 24 hours from the time the order is placed, failing which we would consider the order canceled.
Since we have very limited stocks of our product, hence, We will be able to hold the product for you for only 24 hours.
Are There Any Currency Conversion Charges?
Please note, there are additional currency rate charges levied by your bank on your credit/debit card in case you are making the payment in INR or any other foreign currency apart from your originated currency. These charges are non-refundable.
